Refund Policy

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1. Our Commitment

Best Insurance Guides is an independent insurance advisory and consulting firm — not an insurance company or carrier. We believe in fair, transparent dealings, and this policy explains exactly how refunds work across the two things a client might pay for: our advisory services and insurance premiums paid to carriers.

2. Complimentary Consultations

Our initial consultations are provided free of charge and with no obligation. Because no payment is taken for these consultations, no refund is applicable.

3. Paid Advisory Services

If you engage us for a paid advisory or consulting service, the following applies:

• Full refund — available within fourteen (14) days of payment, provided we have not yet begun work on your engagement.
• Partial refund — if work has begun but is not complete, we offer a prorated refund based on the portion of services not yet delivered.
• Fully delivered services — once the agreed advisory service has been completed and delivered, fees are non-refundable, except where required by law.

4. Insurance Premiums & Carrier Policies

Insurance premiums are paid directly to the insurance carrier that issues your policy — not to Best Insurance Guides. Cancellations, free-look periods, and premium refunds are governed by that carrier’s own policy terms and applicable state law. If you wish to cancel a policy or request a premium refund, we will gladly guide you through the carrier’s process and help with the paperwork, but the final decision rests with the carrier.

5. How to Request a Refund

To request a refund for a paid advisory service, contact us with your name, the service purchased, the payment date, and the reason for your request:

• Email: info@bestinsuranceguides.com
• Phone: 1-888-242-6694
• Mail: 570 W 350 N Apt 7, Tremonton, UT 84337

6. Processing Time

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. We will confirm by email once a refund has been processed on our side.

7. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date above reflects the most recent revision. Any change will apply only to purchases made after the update takes effect.